Connecting people delivers customer happiness at Zoom

🕧 2 min

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Zoom has significantly enhanced its internal operations and customer support by partnering with ServiceNow. To improve employee experience, Zoom integrated ServiceNow’s IT Service Management (ITSM) and HR Service Delivery (HRSD) platforms, centralizing all services and support into a unified portal. This has empowered Zoom’s 8,000+ employees to self-serve, reduced IT workloads, and improved productivity.

For customer support, especially for government clients, Zoom uses ServiceNow Customer Support Management (CSM) to streamline operations, enhance compliance, and improve customer satisfaction. This partnership has been crucial in helping Zoom maintain resilience, efficiency, and a commitment to “delivering happiness” globally.