Accelya Launches FLX Recover to Transform Airline Recovery

 Accelya, a global leader in airline software, today announced FLX Recover, an agentic AI-powered solution designed to help airlines assist disrupted passengers faster, more intelligently and at scale.

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Powered by FLX AIViator and built on Amazon Web Services (AWS) using Amazon Bedrock AgentCore, FLX Recover was engineered with RapidScale, a leading provider of enterprise managed and professional services, to bring production-grade agentic AI into airline operations. Accelya provides airline intelligence and orchestration, AWS the cloud and agentic AI foundation, and RapidScale the specialist engineering expertise to bring the solution into production at airline scale.

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When a flight is delayed, cancelled or rescheduled, airlines face complex decisions across operations, commercial teams, and customer service. FLX Recover assesses disruption impact, prioritizes passengers, evaluates and coordinates actions across reaccommodation, passenger care, communications and downstream financial workflows.

“Disruption is a critical moment in an airline’s relationship with its customers,” said Sam Gilliland, CEO at Accelya. “The challenge isn’t simply finding a different option; it’s making the right decision quickly and consistently across thousands of passenger circumstances, then carrying it through.”

Together, Accelya and its partners bring complementary capabilities that allow FLX Recover to use agentic AI to transform secure, scalable operations across complex airline technology environments.

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“Agentic AI creates value when it delivers measurable business outcomes inside real-world operations,” said Duane Barnes, CEO at RapidScale. “By combining Accelya’s airline expertise with RapidScale’s innovative capabilities and AWS technology, FLX Recover materializes a complex vision into a secure, production-ready solution. The result is faster disruption recovery, less manual effort and more consistent passenger experiences, while giving airlines the governance and control they need to operate at scale.”