AnywhereNow and Meridian IT Partner to Transform AI Customer Engagement
AnywhereNow, a provider of AI-native contact center and customer experience solutions built for the Microsoft ecosystem, today announced a partnership with Meridian IT Inc. A global managed services and technology provider, Meridian IT is a subsidiary of Meridian Group International and helps organizations enhance customer engagement and AI-powered experiences within Microsoft Teams. The partnership will enable organizations to get more value from their Microsoft investment by embedding customer engagement within the tools employees already use every day.
The partnership combines Dialogue Cloud Neo, AnywhereNow’s Microsoft Teams-native customer experience platform, with Meridian’s deep expertise in unified communications, contact center architecture, implementation, and managed services. Together, they help organizations deliver seamless customer engagement directly within Microsoft Teams, creating more connected experiences, simplifying operations, and enabling AI-powered engagement and workflow automation at enterprise scale.
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“Dialogue Cloud Neo, combined with our managed services expertise, helps organizations simplify complex technology environments and put AI to work faster,” said Kristy Sholett, vice president of the Collaboration Center of Excellence at Meridian IT Inc. “We’re also deploying the platform within our own service desk, giving us firsthand experience that benefits our customers. Together with AnywhereNow, we’re helping organizations modernize customer engagement without disrupting the way they work.”
Luke Orlandini, Head of Partnerships at AnywhereNow, said, “Organizations are looking for ways to build richer customer engagement experiences while maximizing the value of the technology investments already in place. Our partnership with Meridian IT combines Dialogue Cloud Neo’s intelligent automation with the expertise and support required to accelerate transformation and bring the customer journey into the center of the business.”
Through the partnership, clients can introduce advanced customer engagement capabilities, bringing customer conversations, workflow automation, and AI into a single environment. Meridian IT will help organizations translate business goals into the right architecture and manage deployment and long-term operational support as their contact center environments continue to evolve.
The two companies have already collaborated on client projects focused on transforming customer engagement using existing Microsoft Teams entitlements, including solution design, deployment planning and the development of managed service offerings to support continuous optimization.
The partnership will focus on expanding the adoption of Dialogue Cloud Neo across the Microsoft ecosystem while developing service offerings that help organizations accelerate enterprise AI initiatives.
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