AVOXI Launches Trusted Outbound Voice Software to Improve Answer Rates
New AI-Driven SaaS Integrates Reputation Management, Intelligent Automation and Localized Caller ID to Put Trust Back into Customer Service Calls
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“With more than 80% of consumers receiving weekly fraud calls, skepticism of unknown callers is at an all-time high,” said Barbara Dondiego, CEO of AVOXI. “Enterprises can no longer rely on fragmented tools to reach customers globally. AVOXI has engineered Trusted Outbound Voice to give organizations a single software solution that ensures compliant calls are recognized, trusted, and delivered without the risk of improper spam labeling.”
Software Intelligence Drives Global Outbound Voice Success
AVOXI provides a centralized software layer to orchestrate the four critical pillars of a successful outbound voice strategy:
- TrueLocal Integration: Building on AVOXI’s global cloud network to provide two-way local voice and authentic local caller ID, now available in a market-leading 110+ countries.
- Intelligent Caller ID (launched mid-2025): A sophisticated AI-driven selection engine that analyzes communication history, local preferences, and real-time performance metrics to select the optimal caller ID for every dial.
- Reputation Management (now available): A new monitoring tool that scans global databases to detect if phone numbers have been flagged as “Spam” and provides in-platform analytics to ensure outbound calling best practices.
- Branded Caller ID (coming soon): Branded Caller ID completes the outbound trust cycle by enabling companies to display their verified brand identity directly on a recipient’s Caller ID.
Enterprise-Grade Voice Software for Global Contact Centers
The AVOXI platform is specifically optimized for large-scale enterprises operating around the world. By offering a unified voice software layer that works alongside existing tools like Genesys and Amazon Connect, AVOXI helps organizations move beyond the limitations of traditional telephony to achieve better voice outcomes.
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