C Spire Achieves Triple ISO Certification for Managed Services

C Spire, an advanced technology provider that delivers customer-inspired solutions to transform how people and businesses connect, live and work, today announced TekLinks, Inc. dba C Spire Business has achieved three International Organization for Standardization (ISO) certifications simultaneously. Schellman Compliance, LLC certified C Spire* to ISO 9001, ISO/IEC 20000-1 and ISO/IEC 27001 with zero nonconformities on its first attempt. These certifications confirm C Spire’s* management system meets rigorous, internationally recognized standards for quality, security and reliability, giving customers confidence in the consistency of its delivery of critical business technology services.

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ISO certifications are part of an integrated management system, meaning the same disciplined operating model that ensures quality, also manages the service against its commitments and protects the information inside it. In particular, few providers earn ISO/IEC 20000-1 as this certification ensures IT services are delivered effectively, aligned with business needs, and continually improved. This certification sets C Spire apart from regional and national competitors.

“Achieving all three ISO certifications concurrently reflects the deep expertise and disciplined operating model our team brings to every customer engagement,” said Brad Carpenter, Chief Operating Officer and EVP of Business Technology, C Spire. “Our customers deserve transparency, ownership and accountability, which by upholding these standards validates to them that quality, service excellence and information security are built into the way we operate.”

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Details of the three certifications include:

• ISO 9001 Quality Management Systems – Sets out the criteria for a quality management system that ensures an organization consistently delivers products and services that meet customer and regulatory requirements. The certification covers the management system supporting how C Spire runs its services to a defined, repeatable standard with a formal process to catch, fix and prevent possible short falls.
• ISO/IEC 20000-1 IT Service Management – This defines requirements for an IT service management system, ensuring that IT services are delivered effectively, aligned with business needs and continually improved. The certification covers the management system supporting how C Spire’s service is actively managed against the commitments it makes and the ones customers feel directly day to day.
• ISO/IEC 27001 Information Security – Provides a framework for an information security management system that protects the confidentiality, integrity and availability of information. The certification covers the management system supporting that C Spire’s protection of customer information is built into how the company operates and is governed by a risk-based program rather than ad hoc practices.

ISO certifications are formal, independently audited validations that an organization operates a management system meeting internationally recognized standards for quality, service management and information security.

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