Taiwan’s New Year Event Sees AI-Driven Network Optimization by Chunghwa and Ericsson
TAIPEI Report on Feb 20, 2025 – During Taiwan’s New Year celebrations, Chunghwa Telecom alongside Ericsson, revealed the implementation of AI digital twins to manage a data traffic congestion during the festivities which exceeded the normal traffic levels by four times.
Utilizing the Ericsson Site Digital Twin and Generative AI, both companies were able to mitigat congestion in real time which in turn increased the efficcience of the network by 14%. This also enabled 5G downlink speeds even when the data burden was at peak.
Both Chunghwa and Ericsson understood that during such events, millions of users expect minimal service disruptions. Hence, Chunghwa used AI based solutions to assume responsibility to maintain the connection quality across the users in high density areas.
“Festivals are tough on our networks so round-the-clock service is critical, and it is our customers best wish,”
Says Chung-Yung Chia, President of Network Technology Group Chunghwa Telecom.
Ericsson AI’s services also improved the service quality by managing the network operations complexity. Tools like
“AI and digital twin technology empowers operators defining operations reality whereby it increases network reliability, flexibility and band intelligence,”
explains David Chou, President of Ericsson Taiwan.
This shows the growing market for AI in telecommunications as network operators are able to improve and optimize the operations of the simulated digital twin of the physical network without any real world interventions.
Achieving success with such a massive demand of an event’s data is unprecedented in the field of network management. It’s an extreme leap and AI handles it beautifully.
The demonstration of the solution will happen at “Mobile World Congress 2025”
There we will show how digital twin models can significantly improve a network’s resilience to disruption during critical events that require largescale operations.
Chunghwa Telecom and Ericsson joint efforts embody how seamless, ultra high-speed connectivity will evolve in the era of artificial intelligence. Peak user traffic will no longer degrade user experience for mobile telecom customers.
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