Conexon Connect Adopts Calix Agent Workforce Cloud to Scale Growth
Calix, Inc. announced today that Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, is leveraging Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform to scale their growth across residential, business, and multi-dwelling unit (MDU) markets.
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Since first partnering with Calix in 2021, Conexon Connect has grown rapidly from the ground up, scaling over five years, with current projects across Colorado, Florida, Georgia, Kentucky, Louisiana, Mississippi, and Missouri expected to deliver broadband access for nearly 500,000 rural Americans. They have paired that growth with exceptional subscriber loyalty, earning a Net Promoter Score℠ (NPS®) of 79—more than double the typical broadband industry average. Conexon Connect has leveraged the Calix platform to deliver differentiated experiences to residential subscribers with SmartHome™—including parental controls, secure connectivity, and outdoor Wi-Fi—and has driven adoption through targeted upgrade campaigns, personalized marketing, and data-driven subscriber engagement strategies. By adopting Agent Workforce Cloud on the Calix One platform, Conexon Connect will now scale and accelerate these winning strategies through secure collaborative AI workflows.
As Conexon Connect expands their use of agentic AI, the company continues to benefit from being part of the broader Conexon ecosystem. For more than a decade, Conexon has collaborated with electric cooperatives across 80 markets to launch and deploy fiber-to-the-home (FTTH) networks in their territories, with nearly 50 projects now reaching 100 percent of members. By combining more than $2 billion in funding support with deep expertise across every stage of deployment—from strategy and network design to construction, operations, marketing, and customer support—the company has helped service providers deliver FTTH internet access to more than 4 million rural Americans.
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John Walburn, chief operating officer at Conexon Connect, said: “Broadband expansion throughout rural America requires innovative solutions and tools that help our team move faster and serve our partner communities better. With the AI-native capabilities of Calix One, we can unlock new growth opportunities while driving operational efficiency—automating workflows, strengthening our teams’ expertise, and streamlining the key actions that drive subscriber acquisition. That means we can grow smarter, operate more efficiently, and keep connecting rural America at scale.”
Michael Weening, president and chief executive officer at Calix, said: “Conexon transformed the economics of rural broadband by helping electric cooperatives build, operate, and scale fiber networks. Together, we have shown that long-term success extends beyond the fiber build—it depends on how effectively providers engage subscribers, market differentiated services and deliver ongoing value to communities. Conexon Connect has proven that model supported by the Calix platform, driving greater subscriber growth and customer lifetime value through personalized marketing and differentiated subscriber experiences. With Agent Workforce Cloud, Conexon Connect will be able to accelerate those proven strategies across their business in a trusted, secure, and predictable manner. We are grateful for the opportunity to keep innovating together and provide an AI roadmap in Calix One that will enable an expanding return on investment for John and his team.”
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