Digital Island and RingCentral Partner to Bring Agentic Voice AI to New Zealand Businesses
Digital Island,(opens in new tab) one of New Zealand’s premier cloud communications and business IT service providers, and RingCentral, Inc. (opens in new tab), a global leader in AI-powered customer engagement, today announced a strategic partnership to bring Agentic Voice AI solutions to New Zealand businesses.
Through this collaboration, Digital Island will comprehensively design, sell, implement, and support RingCentral’s market-leading suite of AI-powered, Unified Communications, Contact Centre, and customer engagement solutions across the full spectrum of New Zealand businesses that Digital Island serves.
Founded in 2004, Digital Island is a New Zealand owned business collaboration and customer engagement specialist, helping organisations connect, collaborate, and deliver exceptional customer experiences, and is a trusted partner serving businesses of all sizes across New Zealand.
“As RingCentral’s first partner in New Zealand, Digital Island is proud to bring Kiwi businesses access to the world-class, AI-powered Unified Communications and Contact Centre solutions that modern organisations require. With New Zealand’s labour productivity estimated to be around 40% below the top half of OECD economies, businesses are increasingly looking to technology and AI to drive efficiency and growth. We are committed to helping businesses transform both customer and employee experiences, with our New Zealand based team of experts. Whether organisations are taking their first steps into cloud and AI adoption or accelerating business-wide transformation, Digital Island is here to help them realise the full potential of these technologies” said Leon Sheehan(opens in new tab), CEO, Digital Island.
“The opportunity in front of New Zealand businesses right now is bigger than most realize: agentic voice AI can turn every customer interaction into a measurable business outcome,” said Homayoun Razavi(opens in new tab), EVP & GM of Global Strategic Providers at RingCentral.(opens in new tab) “We built our global strategy around partnering with local market leaders who understand what their customers need on the ground, and Digital Island is exactly that partner as our first GSP in New Zealand. Together, we’re giving New Zealand businesses a direct path to agentic voice AI, running on a cloud platform built for reliability, data privacy, and enterprise-grade security.”
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“New Zealand organisations are prioritising operational resilience, predictable spend, and execution quality over unproven disruption,” noted Krishna Baidya,(opens in new tab) Frost & Sullivan Head of Connected Work and Customer Contact Research, Asia-Pacific. “Moving off legacy communications takes more than software licenses. It takes a local partner who can own strategy, deployment, and ongoing support, end to end. Pairing RingCentral’s cloud platform with Digital Island’s local service model gives New Zealand businesses a practical, lower-risk path to modernization.”
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