Freshworks and Carahsoft Announce Freshworks’ Achievement of FedRAMP® In-Process Authorization for Its AI-Powered Unified Service Operations Platform, Freshservice

 Freshworks Inc. (NASDAQ: FRSH), and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, today announced that Freshworks has achieved Federal Risk and Authorization Management Program (FedRAMP^®) ‘In-Process’ status for Class C (Moderate) certification for its Freshservice platform.

“Achieving FedRAMP ‘In-Process’ Authorization is a significant milestone for Freshworks,” said Matt Sorenson, Head of Channels & Alliances for North America at Freshworks. “It demonstrates our commitment to meeting the rigorous security and compliance requirements of the Public Sector while bringing the power of AI-powered service management to Government organizations. Through our partnership with Carahsoft, we can build on this momentum by leveraging its expertise and established relationships across the Government IT marketplace, making Freshservice more accessible to Government agencies and other Public Sector organizations seeking to modernize service delivery.”

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Freshservice provides Public Sector organizations with an AI-powered unified service operations platform to manage IT services, assets and operations. The platform brings together capabilities such as incident and change management, automation and workflows, knowledge management, reporting and analytics and integrations, helping teams manage service delivery in one place.

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Freshservice also enables organizations to extend service management beyond IT to teams such as HR, finance and operations. Its AI capabilities support self-service through chatbots, agent productivity and insights for decision makers, while its security and compliance capabilities are designed to help organizations safeguard data and meet regulatory requirements.

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“As Government organizations continue to modernize their technology environments and improve the delivery of services, Freshservice can help streamline operations, strengthen service management and enable teams to work more efficiently,” said Nicholas Lang, Team Lead who oversees the Freshworks Team at Carahsoft. “Through our partnership with Freshworks, Carahsoft and its reseller partners are proud to help bring this capability to the Public Sector and connect Government organizations with the technology and resources needed to support their modernization goals. Together, we are taking an important step toward giving Government teams the secure, modern and intuitive technology they need to work more efficiently and deliver better experiences.”