Hexaware and SmartRent Partner to Transform AI-Native Customer Operations
Hexaware Technologies, a global provider of IT solutions and services, today announced a strategic partnership with SmartRent, Inc. a leading technology provider for apartment communities and smart operations solutions for the rental housing industry. The partnership will drive an AI native transformation of key business areas of the SmartRent program, spanning three connected workstreams:
Read more: Zero Trust Compliance: Meeting GDPR, NIS2, DORA and Industry Regulations
AI-native Customer Experience
Hexaware will run SmartRent’s customer support operations from its Hyderabad delivery center, where experienced support staff work with advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. This will improve SmartRent’s customer experience, driving higher satisfaction and service quality.
An Intelligent Bill-to-Cash Platform Driving Better DSO
Hexaware will deploy and manage its adaptive suite of bill-to-cash solutions—organizing data, insights, actions, and people to deliver better RevOps outcomes.
Salesforce Revenue Cloud Advanced Implementation
Hexaware will transform SmartRent’s lead-to-order process by deploying Salesforce Revenue Cloud Advanced. The result: faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline. Total Cost of Ownership and measurable business impact sit at the core.
Read more: How CISOs Build a Zero Trust Roadmap: A Practical Enterprise Framework
“Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That’s what we’re building with SmartRent,” said Eravi Gopan, President & Global Head – Technology, Products, and Platforms, Hexaware.
“We’re pairing domain SMEs with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage,” said Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services, Hexaware.
Commenting on the collaboration, Frank Martell, President & CEO, SmartRent, said, “Our customers expect service that is fast, intelligent, and dependable. This partnership gives us the operational depth and technology foundation to deliver that at scale.”
Together, Hexaware and SmartRent are building a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation into a single foundation for growth.
Write to us [wasim.a@demandmediaagency.com] to learn more about our exclusive editorial packages and programmes.
