Mailprotector Launches Partner Success Team as Email Threats Escalate for MSPs

Mailprotector, a SaaS-based cybersecurity leader in email security sold through the IT channel, announced the launch of its Partner Success team, a new division designed to build on the company’s existing partner experience and give MSPs additional resources as they navigate an evolving email security landscape.

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As email threats grow more sophisticated and new technologies emerge, MSPs are managing an increasingly complex email environment while training their teams on new capabilities and adapting their services to meet changing customer needs. Partner Success expands the resources available to MSPs as those demands grow, with additional hands-on guidance, education, and support.

Led by Cody Ekle, newly appointed director of partner success, the team will help partners maximize their use of Mailprotector’s technology and grow their email security practices. Ekle brings to the role more than 12 years of IT experience, including firsthand experience in the MSP space and deep expertise in email security throughout his past 8 years at Mailprotector.

The team will provide customized, one-on-one onboarding for new partners while supporting existing MSPs as they train technicians, navigate new capabilities, and expand their email security offerings. That may include helping partners review complex email environments, educating new help desk technicians, or helping existing partners add products such as encryption and email continuity.

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“We’ve spent more than 25 years working with MSPs, and that experience has taught us how important it is to grow alongside our partners,” said David Setzer, Mailprotector CEO. “Email security keeps evolving, and so do the needs of the MSPs responsible for protecting their customers. Partner Success is an investment in that relationship, giving our partners even greater access to people who understand not only their business but also this technology to help them stay prepared for what comes next.”

The launch comes as Mailprotector continues to grow its MSP partner base and expand its email security portfolio, following its recent milestone of 40 consecutive quarters of annual recurring revenue growth. As the company grows, Partner Success is designed to take the partner experience to the next level, deepening Mailprotector’s engagement with both new and longtime MSP partners.

“There’s no one-size-fits-all approach to supporting an MSP,” said Ekle. “A new partner may need hands-on guidance getting started, while a longtime partner may be looking to expand what they offer or deepen their team’s expertise. Partner Success gives us more opportunities to meet partners where they are and help them continue to grow.”

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