NWN Expands Intelligent Cloud Services to Power Scalable AI Adoption

NWN, a leading AI-enabled managed services provider, has rolled out significant enhancements to its Intelligent Cloud services, strengthening the operational backbone enterprises need to accelerate AI adoption at scale. As organizations rapidly integrate AI into their business strategies, they face mounting pressure on infrastructure, security, and IT budgets. In response, NWN is delivering a more unified, resilient, and visibility-driven cloud foundation across AWS, Microsoft Azure, and hybrid environments.

With AI workloads growing more complex, many IT teams are struggling to manage fragmented tools, escalating costs, and limited end-to-end visibility. To address these challenges, NWN has expanded its Intelligent Cloud offering by combining AI-powered managed services, unified observability through its patented Experience Management Platform (EMP), and expert-led cloud modernization services. As a result, enterprises can streamline operations, reduce risk, and drive predictable outcomes across multi-cloud estates.

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Notably, NWN has introduced Cloud Support through the AWS Partner-Led Support program, expanded its Amazon Connect services, and enhanced Azure Cloud Migration Services. In addition, organizations can now simplify procurement through AWS Marketplace. Together, these improvements enable businesses to move beyond piecemeal cloud strategies and build a scalable, future-ready infrastructure.

“NWN took the time to understand how we actually operate and built an intelligent cloud environment around our real needs,” said Andrew Jones, Director of Information Technology, South Mississippi Housing Authority. “The transition was smooth, and we started seeing value quickly.”

Backed by strong strategic partnerships with AWS and Microsoft Azure, NWN delivers certified cloud engineering expertise and nationwide service coverage. Unlike point solution providers, the company integrates modernization, managed services, and observability into a single operating model. Consequently, customers receive comprehensive support from migration and optimization to full-scale AI enablement.

“IT teams are under unprecedented pressure with rising infrastructure and virtualization costs, distributed environments, new AI and SaaS workloads, and nonstop security threats,” said NWN CEO Jim Sullivan. “Working closely with customers, we saw these challenges firsthand and set out to deliver a solution that addresses the issue. Together with our strategic partners, we’ve created a comprehensive portfolio of managed services that modernizes and scales infrastructure, simplifies operations, and secures data end-to-end without sacrificing control.”

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Driving Measurable Customer Outcomes

Organizations already leveraging Intelligent Cloud are reporting tangible benefits. For example, Marketplace-enabled procurement and EMP-driven automation are accelerating deployment and reducing time to value. Meanwhile, secure-by-design architectures and DRaaS/BaaS capabilities are strengthening resilience and compliance. Customers also gain unified control over performance, security, and spend, while continuous optimization improves forecasting accuracy and prevents cloud sprawl.

Furthermore, NWN’s Intelligent Cloud delivers 24×7 monitoring and rapid incident response across performance, availability, and security layers. EMP-driven automation enhances remediation speed and minimizes downtime, enabling IT teams to focus on strategic innovation rather than reactive troubleshooting.

Importantly, NWN avoids inefficient lift-and-shift migrations. Instead, it leads purpose-built cloud transformations through detailed discovery, application refactoring, and continuous optimization. This approach ensures mission-critical workloads operate efficiently while accelerating business value realization.

“This is a major leap forward for Intelligent Cloud,” said Dean Fernandes, CTO of NWN. “By putting managed services and our Experience Management Platform at the center, we’re giving customers real visibility, faster response, and cost certainty across AWS, Azure, and hybrid environments. It’s the cloud foundation enterprises need for the AI era.”

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