Vectara Selected by Broadcom to Provide Agentic Conversational AI Customer Service Solution to Support Enterprise Clients
End-to-End Agentic Solution Expected to Enhance Resolution Times and Drastically Reduce Escalations with Powerful RAG Architecture, Hallucination Mitigation and Guardian Agent Technology
Vectara, the trusted platform for AI-powered agents & assistants, announced that it has been selected by Broadcom, a global leader in semiconductor and infrastructure software solutions, to provide an end-to-end conversational AI customer service solution supporting Broadcom’s enterprise clients. The solution will leverage Vectara’s leadership in RAG systems and hallucination mitigation, along with its innovative Guardian Agent technology, to provide unprecedented, comprehensive customer support, enhanced resolution times and significantly reduced escalations.
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Vectara Founder and CEO Amr Awadallah said, “As one of the largest and most far-reaching technology companies in the world today, Broadcom serves an incredibly diverse and sophisticated customer community, including the majority of the Fortune 500, the hyperscale cloud providers and many others. Providing end-to-end customer service to this community requires a robust conversational AI solution that can deliver accurate, human-like responses instantly across the full breadth of Broadcom’s products and solutions while also incorporating ironclad security and access control. Vectara’s Agentic RAG platform and Guardian Agent technology were built for this challenge, and we look forward to supporting Broadcom’s customer service functions for years to come.”
Vectara’s conversational AI platform integrates seamlessly into customers’ existing workflows, combining an intuitive chat UI with extensive configurability and rich APIs that allow enterprises to provide tailored user experiences across a wide range of conversational use cases. By grounding responses in an organization’s trusted, domain-specific knowledge, Vectara allows enterprises to unlock new opportunities to handle deeply complex end-user questions autonomously. Vectara also allows customers to deploy the solution where their data lives with various deployment models, including cloud, on-premises and hybrid.
Broadcom Head of Enterprise End-User Services & Experience Stanley Toh said, “We chose Vectara for their partnership, expertise and flexible platform. Their conversational AI delivers low latency and minimal hallucinations while integrating seamlessly into our systems and data with human-in-the-loop safeguards.”
Vectara’s rapid implementation practices and centralized management capabilities for its conversational AI solutions are expected to drive strong ROI for Broadcom in the near term. Its focus on enterprise-grade privacy and control, meanwhile, is designed to protect Broadcom’s sensitive IP, regulated content and customer information.
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Awadallah concluded, “A company with priorities and operations as complex as Broadcom’s can’t afford the frustrating end-user experiences that come from chat systems that produce inaccurate, inconsistent or incomplete answers – or to rely on systems with inadequate security and data protection. Seamless, consistent customer satisfaction and trusted security features are critical to their growth. Vectara is honored to serve as Broadcom’s partner in fulfilling its customer experience objectives through our expertise in comprehensive and trusted conversational AI.”
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