OVERVIEW ISS has long-term, ongoing relationships with customers, who issue projects daily. Projects can range from two days to 20 days or more, occur on site at customer locations, and are governed by rate agreements. “In the field service environment, these can be very high-volume, short-term projects, and we need to track profitability by location, site level or customer. The ability to capture that in real time is critical for us,” Craig explains.
KEY RESULTS:
Gained timely control and visibility of business performance through a centralized ERP and collaboration platform
Gained operational efficiencies through the user adoption of end-to-end automated processes
Minimized IT infrastructure investments by leveraging the cloud for voice, data, and business application services
Outsourced IT to BDO Digital, enabling access to subject matter expertise and sustainable support services
Acquired a scalable IT platform supporting rapid growth
Lowered overall salaries and wages costs by eliminating the need to hire IT resources
Reduced the total cost of ownership while achieving high ROI
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