ITSM for the Enterprise – What Makes It Work?

🕧 2 min

While ESM includes IT Service Management (ITSM) the two o‰en get muddled, especially when the idea of ESM is introduced through IT. The goal with an ESM platform is to have ONE central hub for all services, both internally and externally. This means employees and customers have a single place to go to for IT support; to ask an HR question; reserve equipment; or submit a name change.