Bouygues Telecom Boosts Broadband Experience with AI-Driven Expresse from AXON Networks

Leading French service provider upgrades broadband service assurance capabilities with advanced AI solution delivering enhanced network visibility and a superior customer experience

Bouygues Telecom, a leading France-based provider of mobile, internet, and IPTV services, and AXON Networks, a global leader in intelligent autonomous network and connectivity assurance platforms, announced that Bouygues Telecom is expanding their long-term deployment of the Expresse Access Network Assurance solution, part of the AXON Maestro platform, to support both DSL and PON environments.

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As part of this evolution, Bouygues Telecom is replacing its legacy SNMP based monitoring service assurance platform with the Expresse solution, featuring an architecture focused on AI analysis, telemetry and modern GUI for efficient customer support. This strategic shift will enable significantly deeper, real-time visibility across complex, multi-vendor network environments.

By leveraging the AI-driven analytics and streaming telemetry of Expresse, Bouygues Telecom will enhance the quality-of-experience for approximately six million fixed broadband subscribers nationwide, while improving the management of field operations and accelerating issue resolution as Bouygues moves toward autonomous networking. The deployment reflects a broader transition toward next-generation service assurance, replacing legacy tools with AXON Network’s AI-native, more scalable and future-ready approach that leverages deep domain expertise built from the over 97 million subscriber lines globally currently leveraging their solutions.

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“As our network evolves toward greater scale and complexity, it has been essential to move beyond the limitations of traditional SNMP-based monitoring,” said Jean-Paul Arzel, Chief Technical Officer of Bouygues Telecom. “Expresse from AXON Networks will provide the depth of visibility and multi-vendor telemetry capabilities we were looking for, enabling a more proactive and automated approach to service assurance. This path of evolution will play a key role in improving both operational efficiency and customer experience.”

“Service providers are increasingly recognizing the need to modernize legacy assurance environments that were not designed for today’s fiber-centric, multi-vendor networks,” said Martin Manniche, CEO and founder of AXON Networks. “Bouygues Telecom’s expansion of Expresse reflects a broader industry shift toward real-time telemetry and AI-driven operations that optimize performance, autonomous networks, and connectivity experience. We are proud to support them in this transformation.”

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