Calix Expands SmartHome with ScamWatchIQ and ScamPRO

Calix, Inc. expanded its SmartHome™ portfolio on the Calix One™ platform with ScamWatchIQ™ and ScamPRO™, enabling service providers to help subscribers stay ahead of increasingly sophisticated and rapidly growing threats targeting their identities, accounts, and personal information.

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“We are excited about the potential of solutions like ScamWatchIQ and ScamPRO to help address the growing risks of online scams and identity compromise,” said Andy Hulscher, COO at Alliance Communications.

ScamWatchIQ is included with SmartHome to help subscribers stay informed about emerging scams, identity threats, and email account compromises. The premium add-on ScamPRO provides expert validation, recovery, and identity-theft resolution services when those threats become real. Together, the new services enable providers to further differentiate with essential subscriber experiences for the home that grow subscriber loyalty while helping increase average revenue per user (ARPU) and reduce churn.

According to 2025 reporting from the U.S. Federal Trade Commission (FTC), imposter scams remained the most frequently reported type of fraud for the ninth consecutive year. Americans also reported nearly $16 billion in fraud losses last year. ScamWatchIQ and ScamPRO allow providers to effectively address these rising threats for their subscribers. These solutions extend a robust SmartHome portfolio, which began with ProtectIQ® in 2019 to protect subscriber networks. Today, ProtectIQ blocks an average of 75 million cyber threats each year. SmartHome also offers ExperienceIQ® for family online content controls, Bark® for child online safety, and HomeOfficeIQ™ for secure, resilient remote work.

All SmartHome offerings are integrated for the CommandIQ® mobile app, which means providers can deliver alerts, guidance, service discovery, and upgrade opportunities to the palm of a subscriber’s hand.

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Andy Hulscher, chief operations officer at Alliance Communications, said: “Our subscribers already rely on us for more than connectivity. Through SmartHome managed services like ProtectIQ, we’ve helped them create safer, more personalized connected experiences while earning greater trust in the communities we serve. We are excited about the potential of solutions like ScamWatchIQ and ScamPRO as possible next steps in that journey, helping address the growing risks of online scams and identity compromise while building on the role we play in the online experiences our subscribers rely on. Our goal is to help customers stay connected and safe while online, and these types of services enable us to provide a level of protection and support capabilities that would be difficult for us to deliver on our own.”

Shane Eleniak, chief product officer at Calix, said: “As online threats increasingly affect subscribers’ daily lives, providers have an opportunity to deepen their relationships by extending their role from the connected home into broader risks that increasingly target subscribers directly. With ScamWatchIQ and ScamPRO, Calix is expanding the SmartHome portfolio so providers can continue to deliver security-focused experiences that differentiate their brands, grow revenue, and scale new protections through the Calix platform.”

As every SmartHome service is fully integrated into the AI-native Calix One platform, service providers can rapidly deploy new subscriber experiences to differentiate beyond speed. With secure, AI-driven workflows on the platform, providers can predict and accelerate their outcomes across marketing, support, and operations teams—enabling them to further increase subscriber loyalty, grow revenue, and lower OPEX.

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