Dialpad Launches Real-Time AI Communication Suite in Japan
Dialpad, a leading AI-powered business communications and agentic platform, has officially expanded its footprint in Asia by launching its full suite of real-time AI capabilities in Japan. With this move, the company aims to redefine how Japanese organizations communicate, collaborate, and drive productivity in an increasingly digital-first workplace.
To begin with, Dialpad is offering its advanced AI features to all Japanese customers at no additional cost for the first three months, with access available through April 2026. This limited-time initiative allows businesses across Japan to experience next-generation AI-powered communication tools without financial barriers, encouraging faster adoption and hands-on experimentation.
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Notably, the launch introduces real-time Japanese transcription, AI Recaps with automated summaries and action items, and real-time coaching features designed to support both sales and customer service teams. All of these capabilities run on Dialpad’s proprietary in-house AI models, which are purpose-built for business conversations and trained on real-world communication data.
Setting itself apart, Dialpad has developed AI technology specifically optimized for Japan’s complex linguistic environment. Japanese speech recognition demands exceptional accuracy, contextual understanding, and sensitivity to honorifics and professional nuances. By leveraging in-house models trained on authentic conversations, Dialpad delivers superior speed, precision, and enterprise-grade security tailored for Japanese users.
Furthermore, Dialpad’s strategic partnership with SoftBank is expected to accelerate AI adoption across enterprises, small and mid-sized businesses, and customer support teams throughout the country. This collaboration combines SoftBank’s extensive market reach with Dialpad’s AI-native communication platform, creating a powerful ecosystem for digital transformation.
“Japan is one of our fastest-growing markets,” said Craig Walker, CEO and Co-Founder of Dialpad. “By combining SoftBank’s reach with Dialpad’s AI-native platform, we’re enabling a new era of productivity and clarity for Japanese businesses. Offering these AI capabilities free for the first three months is our way of helping every team experience the future of work, starting today.”
Echoing this vision, SoftBank also emphasized the value of the partnership. “We are proud to partner with Dialpad to bring next-generation AI communication tools to businesses across Japan,” said Yasuaki Miyamoto, VP, Enterprise Product at SoftBank Corp. “Dialpad’s in-house AI is a natural complement to SoftBank’s commitment to digital transformation, and together we will help Japanese organizations work smarter, faster, and more securely.”
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From a local market perspective, Dialpad highlighted the operational benefits for customers. “With Dialpad’s in-house AI, customers can reduce the time and effort required for after-call work such as visualizing conversations, generating summaries, and creating meeting notes,” said Takeshi Otsuki, Japan Country Manager, Dialpad. “Going forward, Dialpad will continue to leverage AI technology to deliver more effective and efficient business communications.”
Japanese customers will gain immediate access to real-time Japanese transcription powered by Dialpad’s proprietary automatic speech recognition technology, which delivers high-speed, high-accuracy results for calls and meetings. In addition, AI Recaps automatically generate detailed summaries, key decisions, and follow-up tasks that can be shared and edited directly within the Dialpad app.
For organizations using Support and Sell licenses, Dialpad will also enable AI-driven coaching tools such as AI Playbooks, AI Live Coach Cards, and Custom Moments to assist agents during live interactions. Moreover, more advanced AI features, including AI Scorecards and the Company Dictionary, are expected to roll out soon, further strengthening Dialpad’s value proposition in the Japanese market.
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