RightCrowd Integrates with ServiceNow to Streamline Access Control
RightCrowd today announced the RightCrowd Spoke on ServiceNow, its physical access integration for the ServiceNow AI platform. The integration automates the execution of physical access decisions—provisioning, updating, and revoking credential access—directly within physical access control systems (PACS), with no manual steps required.
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While ServiceNow has become the system of record for identity and workflow automation across the enterprise, physical access control has remained outside that system. Access approved in ServiceNow still requires manual provisioning in separate PACS. The RightCrowd Spoke closes that gap: when access is approved in ServiceNow, the integration automatically executes the decision in the PACS with no manual handoffs. Organizations gain real-time visibility into physical access events within the ServiceNow AI platform and therefore a single system of record for both digital and physical activity.
“Enterprises have significant investments in ServiceNow to manage identity and automate workflows, and to drive their organizations from the AI Control Tower, but physical access has generally remained a manual exception — and that exception carried real risk. Role changes, contractor access, terminations: all of it depended on someone remembering to update a separate system(s). The RightCrowd Spoke closes that loop. Organizations get automated enforcement, real-time visibility, and the audit trail to prove it — without replacing any of the infrastructure they already have.” — Darren Bain, VP Strategic Initiatives, RightCrowd
The RightCrowd Spoke can also extend governance to contractors, vendors, and credential holders not managed in traditional HR or identity systems—providing complete coverage across the enterprise workforce. For organizations with multiple PACS deployments, the integration routes and executes access changes across all systems from a single ServiceNow interface.
The RightCrowd Spoke has been developed in partnership with Bearing to augment the physical security and workflow catalogs around credentials and access that they deliver on the ServiceNow AI platform. The two companies have worked together to combine RightCrowd’s more than 20 years of physical identity and access management expertise with Bearing’s ServiceNow workflow and physical security orchestration capabilities.
“Physical access has been the missing piece in enterprise identity management. Bearing needed a partner with deep PACS integration expertise to close that gap for our ServiceNow customers. This partnership brings physical access automation directly into the workflows organizations already rely on—no separate systems, no manual handoffs.” — Jason Veiock, Founder & CEO, Bearing.
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