Capgemini’s New AI Deal With Google Could Change CX Forever
PARIS, FRANCE,10TH APRIL 2025-Capgemini recently increased its strategic partnership with Google Cloud to implement agentic AI across industry sectors to improve customer experiences (CX).
The goal is to enable enterprises to create and manage highly personalized, autonomous, real-time customer journeys powered by AI for large-scale transformation.
This news comes as businesses across various industries are trying to adopt generative AI along with large language models (LLMs) to improve operational optimization and increase user satisfaction.
Capgemini’s industry expertise combined with Google Cloud’s generative AI technology will create anitic systems capable of performing, decision making, and learning on an ongoing basis.
“We are bringing together the power of Google Cloud’s AI with Capgemini’s domain expertise to create next-gen customer engagement models,”
Said Thomas Kurian, Google Cloud CEO.
“These innovations will radically improve how companies interact with their customers.”
The collaboration will work on advanced sales and marketing, service desk and intelligent virtual assistant AI implementations.
These solutions are expected to enhance decision-making, reduce human workload, and yield measurable business outcomes.
“Our joint offerings will enable clients to reimagine their customer-facing operations and unlock new growth,”
Stated Capgemini CEO Aiman Ezzat.
“Agentic AI indicates a change regarding service that goes from being reactive to proactive, engagement becomes predictive and adaptive.”
As part of their alliance, Capgemini will also educate thousands of workers on the Google Cloud AI systems which will guarantee proper and swift execution across retail, financial services, telecommunications, and the public domain.
With respect to more updates, they are anticipated as the deployment of agentic systems gathers pace across Capgemini clients globally.
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