Concentrix Launches Agentic AI Migration Engine on Microsoft

Concentrix Corporation , a global technology and services leader, today announced the launch of its proprietary Concentrix Migration Engine for Dynamics 365 Contact Center, an agentic AI application available on Microsoft Marketplace. The app automates migration from legacy customer experience (CX) platforms to Microsoft Dynamics 365, giving enterprises a fast path to modern customer engagement operations.

With this patent-pending app, Concentrix launches the first of multiple planned applications designed to help clients unlock the full value of Dynamics 365 capabilities, including Microsoft Copilot, intelligent automation, and real-time workflow orchestration, enabling better experiences for customers and employees.

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Early results have shown up to 50% faster migration time, accelerating a more structured path to modernization and AI-powered customer engagement. These successes build on learnings from thousands of CCaaS (Contact Center as-a-Service) seats, including twelve strategic clients already migrated to the new AI-first Dynamics 365 Contact Center.

“Enterprise operations have become one of the most important frontiers for AI transformation, yet many organizations are held back by legacy infrastructure, and the complexity of moving forward,” said Chris Caldwell, President & CEO, Concentrix. “We’ve aligned our business to help clients move faster from modernization to measurable performance, and this launch combines the power of our own AI application with our deep Microsoft expertise to accelerate that journey.”

Unlike traditional migration approaches that rely heavily on manual work, the app combines proprietary agentic AI migration methodologies with Concentrix’ deep customer operations expertise to automate key phases of the migration lifecycle.

The company will showcase the new app during Microsoft Ignite 2026, November 17–20, 2026 in San Francisco, and the app is available now on Microsoft Marketplace.

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Concentrix has been a Microsoft partner since 2005 and is a Top 5 global Microsoft supplier. With more than 1,000 clients running AI in production, 11 global delivery centers, exclusive 24/7 mission-critical support for Dynamics 365 environments, and billions of human and AI interactions processed annually, Concentrix brings the operational expertise needed to help enterprises adopt AI at scale.

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About us: Powering a World That Works  
Concentrix , is the Fortune 500® technology and services company, helping the world’s best brands create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance.