ServiceNow And Accenture Launch Engineering Program to Scale Agentic AI
ServiceNow, the AI control tower for business reinvention, and Accenture announced a forward deployed engineering (FDE) program to help enterprises take agentic AI from enterprise pilot to production at scale.
Through the program, ServiceNow’s AI-native FDE team works together with industry-led Accenture FDEs inside mutual customers’ environments, collaborating to build agentic AI workflows natively on the ServiceNow AI Platform where enterprise work already runs, delivering value in production before enterprise rollout begins.
Read More: ITTech Pulse Exclusive Interview with Brad Murdoch, Chief Executive Officer of Deskpro
“Forward deployed engineering is how ServiceNow and Accenture turn mutual customers’ agentic AI business goals into value-generating production workloads,” said John Aisien, senior vice president and general manager, Central Product Management, Security & Risk at ServiceNow. “We’re not simply handing over instructions. Our teams are in the customers’ environments, implementing ServiceNow, customer & third-party building blocks, and demonstrating the resulting value metrics in the ServiceNow AI Control Tower.”
“The question our clients ask is not whether to invest in AI—it’s how to make it work at enterprise scale,” said Ram Ramalingam, lead for Software and Platform Engineering at Accenture. “This program brings together Accenture’s industry depth and implementation reach with ServiceNow’s AI Platform to deliver real results, not roadmaps. Together, we can move AI from isolated experiments to a core driver of business reinvention for our clients.”
Moving from experimentation to enterprise outcomes
According to Accenture’s Pulse of Change research, while AI is widely seen as a driver of revenue growth, only 32% of leaders report sustained, enterprise-wide AI impact. This is not a technology problem, but often due to a delivery gap.
With the FDE program, Accenture and ServiceNow teams build agentic AI workflows natively inside the enterprise systems where work already happens, then scale them through a single continuous motion from first build to enterprise-wide deployment. The program is designed to drive measurable business outcomes: faster operations, lower costs, and help improved customer experiences at scale.
ServiceNow and Accenture clients get access to more than 300 pre-built AI agent skills and agentic workflows on the ServiceNow AI Platform, backed by Accenture’s industry depth and ServiceNow’s platform reach. At the center is ServiceNow’s AI Control Tower, a unified command center that governs, secures, and manages AI agents at scale, giving organizations complete visibility into agent performance and outcomes without trading speed for control.
Read More: ITTech Pulse Exclusive Interview with Stanley R. Hughey, Chief Technology Officer at iNet
What makes this program different is how both companies come together to reinvent a value chain unique to each customer’s business. For every engagement, ServiceNow and Accenture build a purpose-built pod around the specific value chain — combining platform-native, AI-native, and industry expertise to take co-innovation from concept to production together.
Write to us [wasim.a@demandmediaagency.com] to learn more about our exclusive editorial packages and programmes.
